How to request deletion
Email privacy@heyqwik.com from the email associated with your Qwik account with the subject “Data Deletion Request.” Include your Qwik workspace name and, if applicable, the shop or integration you want disconnected. Do not email access tokens, passwords, or other credentials.
What happens next
- We verify the requester’s identity and authority over the workspace or connected account.
- We disconnect the applicable integration or mark it for revocation where action is required on our side.
- We stop using that authorization to obtain new platform data.
- We delete or de-identify eligible account content and platform-derived data from active systems in accordance with applicable platform requirements and our documented retention process.
- Residual copies may remain temporarily in encrypted backups, security logs, fraud-prevention records, or records we must retain by law. Those copies are isolated from ordinary product use and expire under their applicable retention schedule.
Platform revocation
You may also revoke Qwik’s authorization through the relevant platform controls. Revocation stops future API access under that authorization. If you also want deletion of previously stored eligible data, submit a deletion request using the email above so we can verify and process it.
Deletion timing
We aim to begin verified deletion requests promptly and complete active-system deletion within a commercially reasonable period, subject to legal obligations and any shorter deadline required by a connected platform. If a platform rule requires a specific deletion window, that shorter requirement controls.
Questions
Privacy and deletion requests: privacy@heyqwik.com
Security concerns: security@heyqwik.com